4 Core Chapters · Enterprise & Public Service
I've worked across companies of different scales, from early-stage startups to large, complex organizations.
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2025 — Now
Ontario Government
Research & Design Lead
Lead research and product design for complex, province-wide digital services. Explore and apply AI across the design process to accelerate research, synthesis, prototyping, and workflow exploration while partnering with product, engineering, and policy teams to improve high-impact public services.
2023 — 2025
TD Insurance
Lead Experience Designer
Led product and experience design across mobile and web insurance experiences, translating complex customer, business, and regulatory requirements into clear, accessible journeys. Partnered with Product, Engineering, and Research from discovery and strategy through validation and delivery.
2021 — 2023
TD Bank Group
Lead Experience Designer
Led product design for commercial banking and business lending, designing complex dashboards, workflows, and financial tools across web and mobile. Worked closely with Product and Engineering to simplify complex experiences while balancing customer needs, risk, compliance, and technical constraints.
2018 — 2021
Ministry of Labour & Transportation, Ontario
Senior Product Designer & Researcher
Led UX research and product design for public-sector digital services, translating complex policies and workflows into accessible, user-centered experiences. Designed to AODA and WCAG 2.0 AA standards while partnering with multidisciplinary teams through delivery.
Enterprise Scalability
Experienced in aligning complex product structures across deep hierarchical matrix organizations, balancing compliance, legacy systems, and genuine user empathy.
Startup Agility
A proven track record of building initial design architectures from the ground up, facilitating design thinking sprints, and iterating dynamically post-launch.